Help Center
Everything you need to know about turning your dog's photo into a beautiful PuraPup portrait.
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Most Popular Questions
Will it really look like my dog?
Yes — you preview your portrait before you pay, and can regenerate it free until the face, markings, and eyes look just right.
How fast do I get it?
Your preview appears in under a minute. Digital orders arrive by email instantly; framed prints are made to order and typically arrive in about 1–2 weeks.
Your Portrait
No. A filter just lays an effect over your photo. PuraPup rebuilds your dog detail by detail into a true oil-painting portrait — with real painterly depth, brushwork, and lighting — while keeping their actual face, markings, and expression.
Best of all, you see the finished portrait and approve it yourself before you ever pay.
You choose at checkout:
- Digital Only: A high-resolution portrait file delivered straight to your inbox — yours to print, share, and keep forever.
- With Frame: A fine-art print on premium 200gsm matte paper, set in a satin-laminated wood frame with protective perspex glaze, ready to hang. Ships with free tracking, and the digital file is included too.
A clear, well-lit, front-facing photo where you can see your dog's face gives the strongest result. That said, you don't need a perfect shot — our portrait engine rebuilds detail, fixes lighting, and cleans up the background.
Just pick a photo that's clearly them, and you can always regenerate for free until it looks right.
Of course. Each portrait is created from one photo of one dog for the cleanest, most faithful result. If you have more than one pup, simply create and order a portrait for each — they look wonderful as a matching set on a wall.
The Print & Frame
Every framed portrait is made to a genuine fine-art standard:
- Fine-art print on premium 200gsm matte paper for rich, true-to-life colour
- Satin-laminated wood frame in Black or Walnut
- Protective perspex glaze — crystal clear, and lighter and safer than glass
- Arrives framed and ready to hang
Choose the frame finish that suits your space — Black or Walnut.
Portraits come in three square sizes: 12 × 12″ (30cm), 16 × 16″ (40cm), and 18 × 18″ (45cm). You can preview each frame colour and size live in the order builder before you decide.
Your portrait is printed with quality inks on 200gsm fine-art paper and protected behind perspex glaze. Kept out of direct, harsh sunlight like any framed artwork, it's made to stay vivid for years to come.
Framed portraits are printed to order by our professional fine-art print partner and carefully packed to arrive flawless, ready to hang straight out of the box. Every order ships with tracking.
Creating Your Portrait
It only takes a minute:
- Upload one clear photo of your dog in the order builder
- Watch PuraPup generate an oil-painting portrait in under a minute
- Regenerate it free until it's perfect
- Choose a digital download or a framed print at checkout
You only pay once you love the result.
That's exactly what our portrait engine is built for. It rebuilds detail, corrects lighting, and cleans up the background. You don't need a professional photo — just one that's clearly your dog.
And because you preview before you pay, you can always regenerate until it captures them.
Yes — regenerating is completely free until you're happy. Tweak nothing or try a fresh photo; nothing is charged or printed until you place your order.
Always. Your photo is used only to create your portrait. We never sell or share it.
Orders & Returns
Yes! Every order is backed by our 60-Day Money-Back Guarantee. Because you also preview and approve your portrait before you pay, you're protected twice over.
Our guarantee includes:
- 60-Day Money-Back Guarantee
- Free previews before you buy
- Friendly customer support
Your preview appears in under a minute, free to regenerate until it's right.
- Digital Only: delivered to your inbox instantly after checkout
- Framed prints: made to order and dispatched with tracked shipping — most arrive within about 1–2 weeks
You'll get an email with tracking as soon as your framed portrait is on its way.
Because you preview your portrait and regenerate it free until you love it, you'll never be surprised by the result. If something still isn't right after your order, contact our support team and we'll make it right — including a full refund under our 60-Day Guarantee.
We're sorry if that happens! Just send us a photo of the damage and we'll arrange a free replacement right away — no need to return the damaged one.
Still Have Questions?
Our friendly support team is here to help you create the perfect portrait of your pup.
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