Shipping policy

Shipping Policy

Thank you for shopping with PuraPup! We’re committed to delivering your order safely and efficiently, and we appreciate your patience as we get your pup’s new favorite product on its way.

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Shipping Times

We ship directly from our trusted fulfillment partners overseas.
Estimated delivery time:
10 – 12 business days (excluding weekends and public holidays)

Shipping times may vary slightly depending on your location, customs clearance, and carrier delays.

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Shipping Costs

We offer free standard shipping on all orders.

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Order Processing

All orders are processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with your tracking number.

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Customs & Duties

Orders may be subject to import duties and taxes (including VAT), which are imposed once a shipment reaches your country. PuraPup is not responsible for these charges if applied — they are the responsibility of the customer.

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Missing or Delayed Packages

If your order hasn’t arrived within 20 business days, please contact us at support@purapup.com and we’ll help you track it down or issue a resolution.

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Questions?

Reach out anytime at support@purapup.com — our team is always happy to help.

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Disclaimer

While we’ll do everything we can to assist, PuraPup is not liable for delays caused by third-party carriers or customs processing. That said, we’ll always do our best to help resolve any issues